Please call us on our numbers above to book an appointment. If you are wishing to book an appointment as a new independent patient, please use our ‘contact us’ form and we will get in touch with you to arrange an appointment.
How do I get an NHS dentist?Rayner12018-11-21T17:43:24+00:00
NHS dentistry provides treatment of a reasonable standard to secure and maintain oral health. Fees are set by the Department of Health and will be the same with every NHS dentist. The NHS does not provide any cosmetic treatments including certain white fillings, tooth whitening, braces, implants, Botox, fillers and certain types of crowns. Demand for NHS treatment is quite high and the wait for an appointment can be quite high.
Private dentistry provides the full range of treatment options. Prices are variable, and in certain circumstances can be cheaper than those set by the NHS. Reserved clinical sessions are held each day for emergencies and for patients wishing to been sooner than the nearest available routine NHS appointment. Please click here for a price list of private treatments. Mr T Rayner and Mr Johnston are able to offer later evening appointments for their independent patients
What dental treatment is available on the NHS and how much will it cost?Rayner12018-11-21T17:45:58+00:00
Please bring evidence of your exemption at every appointment and please show the reception team so they can process your paperwork. Please note that fraudulent claims will incur a penalty charge of £100 in addition to the costs of repaying your NHS treatment.
What do I need to take on my first examination?Rayner12018-12-19T12:03:56+00:00
We try our utmost to see everyone on time. Some people are often seen ahead of time. We do ask that patients arrive a few minutes in advance of their allotted time in order to complete important documents, and that if we are running ahead of time we can see you early. If you are more than half the allotted surgery time late for an appointment, we may ask you to reappoint as otherwise we will overrun into the next patient’s appointment. If you are running late please try to let us know as soon as possible as it may be possible to juggle appointments around so that you can be seen.
Am I seen by the same dentist every time?Rayner12018-11-21T17:49:25+00:00
For all our patients, we try our hardest for them to see the same dentist. This allows patients to develop a rapport with their dentist which we feel is important. The NHS does not stipulate that dentist and patient has this relationship. From time to time we may have to, and reserve the right to transfer a patient from one dentist’s care to another.
How do I get an emergency appointment? Rayner12018-11-21T17:49:44+00:00
Emergency appointments are available every day. Please ring as soon as possible for an emergency appointment for that day. Should you have a dental emergency outside of the practice opening hours, please call the NHS ‘111’ service.
Do you offer late night appointments?Rayner12020-10-31T15:53:29+00:00
Our front entrance has ramped access and we have a ground floor surgery. Sadly we are unable to provide a disable specific toilet due to the structural constraints of the building. Please let us know your requirements in advance and we will do our best to accommodate them.
Is there car parking at the practice?Rayner12018-11-21T17:51:55+00:00
Although we do not have a dedicated car park, there is usually plenty of on street parking in front and behind of the building. Due to the presence of a bus stop directly in front the of building and the fact we are part of a row of terraces, we are unable to provide a dedicated disabled space.
Can I get to the practice by public transport?Rayner12018-11-21T17:52:14+00:00
How often we will need to see you is based on the condition of your mouth, teeth and gums. It could be as short as three months, but if you have no current problems, we might not need to see you for up to two years.
Why do I need to come to the dentist if I am not experiencing any pain?Rayner12018-12-19T12:05:41+00:00
Most dental disease causes no pain at all until it is well advanced. Although it is perfectly possible that the reason you have no pain is that you are completely healthy, it is equally possible that you have significant tooth decay, or advanced gum disease, or a chronic abscess, but do not know it. Our healthy mouth assessments are designed to pick up all types of potential problems, including checking for mouth cancer. If your teeth are healthy we can advise you on how to keep them that way. If you do not visit the practice in over 3 years, you are at risk of losing your place.
Do you offer implants at your practice?Rayner12018-11-21T17:53:38+00:00
Yes you can, and we would appreciate as much advance notice as possible so that we can offer your appointment to someone else. Multiple cancellations less than twenty-four hours prior to your appointment may risk your status at the practice
Will I have treatment on my first visit?Rayner12018-11-21T17:54:14+00:00
If you are in pain, we will do our best to get you out of pain. We will do a full check-up of your mouth, chart the existing condition on our computer, take radiographs if necessary, discuss the options for your treatment and give you a written treatment plan – if you only require a small amount of treatment then, time allowing, we may complete your treatment during the same appointment.
What should I do if I have knocked a tooth out?Rayner12018-11-21T17:54:44+00:00
The tooth will need to be re-implanted into its socket immediately so contact your dentist. In the meantime, hold the tooth by the crown and rinse off the root of the tooth in water if it’s dirty. Do not scrub it or remove any attached tissue fragments. If possible, gently insert and hold the tooth in its socket. If that isn’t possible, put the tooth in a cup of milk and take it with you to your dentist as quickly as possible.
Do you refer patients to specialists?Rayner12018-11-21T17:55:06+00:00
One of the reasons dentists suggest you avoid eating and drinking following treatment is due to the effects of the local anaesthetic. The numbness of the mouth may cause you to inadvertently bite the soft tissues, and or scald your mouth if the temperature of the food and drink cannot be perceived. We would advise you to wait 2-4 hours until the effects of the anaesthesia have worn off.
What should I do regularly to care for my teeth?Rayner12018-11-21T17:55:53+00:00
The nicotine and tar in smoke will stain your teeth, it will cause and accelerate gum disease which may lead to tooth loss, you may get bad breath and it also increases your risk of developing mouth and throat (and obviously lung) cancers. Smoking reduces the blood and oxygen supply to the gums. Quite often this will mean that if you smoke your gums don’t bleed (first warning sign of gum disease), even though they are very unhealthy.
What are the signs of mouth cancer?Rayner12018-11-21T17:56:47+00:00
Mouth cancer can appear in different forms and can affect all parts of the mouth, tongue and lips. It can appear as a painless mouth ulcer that does not heal normally. If you ever have a mouth ulcer which does not heal after 3 weeks please come to see us so we can check it out. We do a thorough inspection for mouth cancer at every check-up.
Are dental X-rays dangerous?Rayner12018-11-21T17:57:04+00:00
The amount of radiation received from a dental X-ray is extremely small. Radiation is present all around us all the time. You get about the same amount of radiation from having two dental X-rays as you do travelling on a flight to Spain.
I was pleased with the treatment I received from my dentist. What can I do next?Rayner12018-12-19T12:11:13+00:00
If you were particularly impressed with the treatment you received from your dentist you may wish to let them know by sending us an email or letter. Practices value feedback and some may publish patients’ comments on their websites or in their leaflets or newsletter. You may also like to post a review on our NHS Choices page or Google Map page.
If you have had restorative treatment on the NHS, and something goes wrong, requiring repair or re-treatment, within 12 months of the original treatment, then your dentist should carry out the necessary work free of charge.
Restorative treatment includes fillings, root fillings, inlays, porcelain veneers or crowns.
This will not normally apply if:
within the 12-month period another dentist has carried out any treatment on the same tooth that has been restored, or
the patient was advised at the time of the restoration that it was temporary or a different restoration was more appropriate, but the patient insisted on a different form of restoration, or
the repair or restoration is a result of trauma
What guarantees do you offer on your independent treatment?Rayner12018-11-21T18:03:14+00:00
We will repair, adjust or replace as necessary any fillings, crowns, bridges, and dentures that we have placed which fail prematurely within two years. However, on top of this we will always assess each case on its merits, and if we believe an item needs replacing because of something we could have done better, we will redo it free of charge or at a reduced cost even if it is over two years since it was placed. Valplast dentures are guaranteed for life against breakage in normal use. Unfortunately, we cannot guarantee root fillings (as even perfect technique does not 100% guarantee a successful outcome), nor can we guarantee treatments that you request against our advice. For example if we advise that the only suitable treatment for a broken tooth is a crown, and you request we do the best filling we can in the circumstances, we will always try to fulfil your requirements but we cannot guarantee that the filling will last.
Is Valplast® safe for patients with allergies to common dental materials?Rayner12019-03-09T10:24:14+00:00
Patients that suffer from allergic reactions to common dental materials have been using Valplast® restorations for more than fifty years with an amazingly low reaction rate. Valplast® is a thermoplastic nylon which contains no acrylic monomer and a completely metal free colouring agent, making it an excellent choice for patients who suffer allergic reactions to acrylic and metal dental materials. You contact RDT Technology Ltd on 01903 700037 if you would like a sample chip of Valplast® resin to test for reactivity.
Will my partial break under stress?Rayner12019-03-09T10:26:01+00:00
The Valplast® resin is guaranteed to never break under normal wear and tear for the lifetime of the appliance. This warranty covers the Valplast® resin (pink, nylon material) that is used to make the denture, but not the teeth that are embedded in it.
Can I have a tooth added to my Valplast® partial?Rayner12019-03-09T10:28:31+00:00
Yes you can. Rayner Dental will have to send the partial to a Certified Valplast® Laboratory to have the tooth or teeth added to it, and you may have to go without your partial for a few days. The partial will come back to you looking brand new, with the new addition hardly visible! Please feel free to ask Rayner Dental to contact Valplast® on 01903 700037 if they need to find a Valplast® laboratory that is capable of providing this service.
Will shop bought cleaners work on my Valplast® Partial?Rayner12019-03-09T10:28:08+00:00
Proprietary brands of denture cleaner are not recommended for cleaning a Valplast® appliance, as they are not as effective as Val-Clean® and may contain ingredients that could damage the Valplast® or its colour.
Where can I purchase FDC™ Flexible Denture Cleaner and Val-Clean® Concentrated Denture Cleaner?Rayner12019-03-09T10:29:44+00:00
FDC™Flexible Denture Cleaner and Val-Clean® are available from Rayner Dental. Please contact Rayner Dental about your requirements. FDC™ Flexible Denture Cleaner and Val-Clean® is not available in shops at this time.
What is the Sleepwell?Rayner12021-02-10T14:29:32+00:00
The Sleepwell features a small mechanism that holds the lower jaw in a forward position. This prevents the airway from collapsing and the tissues at the back of the throat from vibrating, reducing the snoring sound.
What does it cost?Rayner12022-04-05T09:28:50+01:00
Yes – it is the most clinically proven dental device available for the treatment of snoring. Unique design features mean you can adjust the position of your lower jaw yourself for optimum comfort and effectiveness.
Is it comfortable?Rayner12021-02-10T14:31:04+00:00
The Sleepwell has been designed with a soft inner lining and full side-to-side movement to increase comfort. Initially, you may experience an increase in saliva whilst wearing the Sleepwell, or feel that your teeth do not bite together properly in the morning. These are normal short-term issues and will lessen with time.